Monitor conversations

An administrator granted Monitor Conversations can invisibly watch all conversations in the system.

View conversations

• Click Communication > Conversations

Monitor conversations

To view a list of all conversations currently in the system and view individual messages.

• Click Global Conversations.

• Click View on each conversation.

Filter conversations

You can filter the list of conversations by date or by participant name

• Click Filter

• Enter a start and/or end date

• Enter a participant name

• Click Apply Filter when ready.

• Click Clear Filter to display all conversations.

See also