Reset and change my password

This FAQ is for Administrators | Teachers | Parents | Students

Follow these steps to get a password reset email.

Before you start

  • You’ll need your uEducateUs username.

  • You’ll need an up-to-date email address attached to your uEducateUs account

uEducateUs support are not authorised to divulge personal information.

Please contact your school if you do not have these details

Get a password reset from the login page

This is a two-step process.

Open login page


App login page

Computer browser login page


App login page

Computer browser login page

Open the login page in your app or computer browser.

Click Forgotten Password.

  • Enter your username in the Forgotten Password screen.

  • Click Reset Password.

If you don’t receive an email,

  • Check your email SPAM folder.

  • Contact your school to check your email address and request a password reset.

Add a new password

If successful, you’ll receive a Reset your password email.





  • Open the email, then click Follow this link.

  • Enter and confirm a password that meets the security requirements.

  • Click Reset Password.

You’ll see a Password successfully changed message on your login screen.

You’ll also receive an email notification the password was changed.

Can I Change my password in uEducateUs?

Teachers, Parents and Students must contact their school to change their password in uEducateUs.

However, if your school Administrator has granted you can follow these instructions.

View my profile


  • Click My Profile.

Change your password

You’ll be prompted if you’ve entered an incorrect confirmation password.

  • Click Change Password.

  • Enter your current password.

  • Enter your new password, and confirm it.

  • Click Save when finished.

See also