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This FAQ article is for Administrators that have been granted Monitor Conversations |
An administrator granted Monitor Conversations can invisibly watch all conversations in the system.
View conversations
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Click Communication > Conversations
Monitor conversations
View To view a list of all conversations currently in the system and view the individual messages.
Click Global Conversations.
Click View on each conversation.
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You can filter the list of conversations by date or by participant name
Click Filter.
Enter a start and/or end date.
Enter a participant name.
Click Apply Filter when ready.
Click Clear Filter to display all conversations.
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