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This FAQ article is for Administrators that have been granted Monitor Conversations

An administrator granted Monitor Conversations can invisibly watch all conversations in the system.

View conversations

Include Page
login and view the main menu
login and view the main menu
  • Click Communication > Conversations

Monitor conversations

View To view a list of all conversations currently in the system and view the individual messages.

  • Click Global Conversations.

  • Click View on each conversation.


You can filter the list of conversations by date or by participant name

  • Click Filter.

  • Enter a start and/or end date.

  • Enter a participant name.

  • Click Apply Filter when ready.

  • Click Clear Filter to display all conversations.