Service Desk

{"xsrfToken":"815d4d9c-8bde-49c9-9fb8-c2c783aad261_c042fb47e556e5293a607cbf1515ec8cc58917f0_lout","branding":{"id":"1","key":"ucs","name":"uEducateUs Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#28679c","headerLinkHoverBGColor":"#28679c","headerBadgeColor":"#28679c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ae42fc05-c361-43b7-bd39-42116d8aad21/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWU5MDAzNS00ODc5LTQ1NzMtYWEyNi03YzRkNTNkYzEzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlNDJmYzA1LWMzNjEtNDNiNy1iZDM5LTQyMTE2ZDhhYWQyMSI6WyJyZWFkIl19LCJleHAiOjE1OTQ1NTU0MjMsIm5iZiI6MTU5NDU1NDc2M30.Vaeh8SiHoQJ0bDUiGL4urSztPkGfykWoLhvxOkQIuiA&client=4ae90035-4879-4573-aa26-7c4d53dc13b3&mode=fit","logoId":"ae42fc05-c361-43b7-bd39-42116d8aad21","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Linked Success Support Centre","sharedPortalName":"uEducateUs Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Linked Success Support Centre","sharedPortalName":"uEducateUs Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5730e16c-a6c4-402f-a236-fc8fe5d75ce7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWU5MDAzNS00ODc5LTQ1NzMtYWEyNi03YzRkNTNkYzEzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3MzBlMTZjLWE2YzQtNDAyZi1hMjM2LWZjOGZlNWQ3NWNlNyI6WyJyZWFkIl19LCJleHAiOjE1OTQ1NTU0MjMsIm5iZiI6MTU5NDU1NDc2M30.vpO2TEIswfTx52k09teN-3yxdXc-D74giFSAAd_OraQ&client=4ae90035-4879-4573-aa26-7c4d53dc13b3&height=300&mode=fit","bannerMediaApiFileId":"5730e16c-a6c4-402f-a236-fc8fe5d75ce7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ucs","projectId":10011,"serviceDeskId":1,"name":"uEducateUs Customer Support","description":"Welcome! You can raise a uEducateUs Customer Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"23","name":"Webinar Session booking","descriptionHtml":"Please enter your preferred session number in the Description field.","callToAction":"Webinar Session booking","introHtml":"Reserve a place in a training Webinar session","icon":10458,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[1],"key":""},{"id":"21","name":"Request SMS Credits","descriptionHtml":"","callToAction":"Request SMS Credits","introHtml":"Use this option to request SMS Credits.","icon":10471,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[1],"key":""},{"id":"19","name":"Billing Enquiries","descriptionHtml":"","callToAction":"Billing Enquiries","introHtml":"Use this option for account or invoice related enquiries.","icon":10483,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[1],"key":""},{"id":"3","name":"Request a free trial","descriptionHtml":"","callToAction":"Request a free trial","introHtml":"Setup a free trial","icon":10473,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[1],"key":""},{"id":"22","name":"Request Demo System password","descriptionHtml":"","callToAction":"Request Demo System password","introHtml":"","icon":10504,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[1],"key":""},{"id":"24","name":"Request a Call Back","descriptionHtml":"Please enter the nature of your enquiry, and who you would like to call you back.","callToAction":"Request a Call Back","introHtml":"If you would like someone from uEducateUs or Linked Success to call you back, please submit this form.","icon":10458,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[1],"key":""},{"id":"25","name":"Suggestion Box","descriptionHtml":"","callToAction":"Suggestion Box","introHtml":"Feedback from our our users during these trying times of Social Isolation...","icon":10491,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""},{"id":"4","name":"General Enquiries","descriptionHtml":"","callToAction":"General Enquiries","introHtml":"Ask questions not related to sales or support here.","icon":10469,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[1],"key":""},{"id":"20","name":"Application Suport","descriptionHtml":"","callToAction":"Application Suport","introHtml":"Use this option to get help or advice using the system.","icon":10469,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Use this option if you need technical support.","icon":10472,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"2","name":"Sales support","descriptionHtml":"","callToAction":"Sales support","introHtml":"Use this option for sales enquiries.","icon":10496,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10496","groups":[1],"key":""},{"id":"18","name":"Feedback","descriptionHtml":"This form allows you to provide feedback about the uEducateUs system. All feedback is taken very seriously and user feedback helps drive the direction and content of product releases. For the best outcomes, please be as clear as possible in your explanations. Do not ask questions (unless you want a support person to contact you).","callToAction":"Feedback","introHtml":"Give feedback on the website or uEducateUs application. Let us know if you want a support team member to contact you.","icon":10491,"iconUrl":"https://linkedsuccess.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[24,1,20,25,4,21,18,19,2,3,22,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"84066f66-f613-3d47-9b5b-68a3aa00b5e3","appLinkName":"System Confluence","appLinkUrl":"https://linkedsuccess.atlassian.net/wiki","spaceKey":"UKB","spaceName":"uEducateUs KB","spaceUrl":"https://linkedsuccess.atlassian.net/wiki/spaces/UKB"},"labels":[],"projectKey":"SDU","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"uEducateUs Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://linkedsuccess.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}