{"xsrfToken":"7ec9acf797ed097bbfb31131fbf20ba613df1744_lout","branding":{"id":"1","key":"ucs","name":"uEducateUs Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#28679c","headerLinkHoverBGColor":"#28679c","headerBadgeColor":"#28679c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5730e16c-a6c4-402f-a236-fc8fe5d75ce7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWU5MDAzNS00ODc5LTQ1NzMtYWEyNi03YzRkNTNkYzEzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3MzBlMTZjLWE2YzQtNDAyZi1hMjM2LWZjOGZlNWQ3NWNlNyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzQzNjYsIm5iZiI6MTczMjE3Mzc2Nn0.zHq54K1vIFibW50bZyVyha0dyqsV_VNslhwraoW6k8U&client=4ae90035-4879-4573-aa26-7c4d53dc13b3&height=300&mode=fit","bannerMediaApiFileId":"5730e16c-a6c4-402f-a236-fc8fe5d75ce7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ucs","projectId":10011,"serviceDeskId":1,"name":"uEducateUs Customer Support","description":"<p>Welcome! You can raise a uEducateUs Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"19","name":"Billing Enquiries","descriptionHtml":"","callToAction":"Billing Enquiries","introHtml":"<p>Account or invoice related enquiries.</p>","icon":10483,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"18","name":"Feedback","descriptionHtml":"<p>This form allows you to provide feedback about the uEducateUs system. All feedback is taken very seriously and user feedback helps drive the direction and content of product releases. For the best outcomes, please be as clear as possible in your explanations. Do not ask questions (unless you want a support person to contact you).</p>","callToAction":"Feedback","introHtml":"<p>Share your thoughts about our system with us.</p>","icon":10491,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"24","name":"Request a Call Back","descriptionHtml":"<p>Please enter the nature of your enquiry, and who you would like to call you back.</p>","callToAction":"Request a Call Back","introHtml":"<p>If you would like someone to call you back, please submit this form.</p>","icon":10542,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[1],"key":""},{"id":"3","name":"Request a Demonstration","descriptionHtml":"","callToAction":"Request a Demonstration","introHtml":"<p>Request a demonstration of our school management system.</p>","icon":10467,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"42","name":"Request Full Payment Gateway","descriptionHtml":"","callToAction":"Request Full Payment Gateway","introHtml":"<p>Complete this from to request full payment gateway access.</p>","icon":10483,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"21","name":"Request SMS Credits","descriptionHtml":"","callToAction":"Request SMS Credits","introHtml":"","icon":10471,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[1],"key":""},{"id":"4","name":"Sales Enquiries","descriptionHtml":"","callToAction":"Sales Enquiries","introHtml":"","icon":10496,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"40","name":"Subscribe to Newsletter","descriptionHtml":"","callToAction":"Subscribe to Newsletter","introHtml":"<p>Enter your details to receive our newsletter</p>","icon":10482,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[1],"key":""},{"id":"20","name":"uEducateUs Support","descriptionHtml":"","callToAction":"uEducateUs Support","introHtml":"<p>Use this option to get help or advice using the system.</p>","icon":10466,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"39","name":"Closed Android Testing","descriptionHtml":"<p>Report any Bugs or Issues you have experienced while close testing the uEducateUs Mobile App.</p>","callToAction":"Closed Android Testing","introHtml":"<p>Bug / Issue reporting</p>","icon":10475,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"22","name":"Request Demo System password","descriptionHtml":"","callToAction":"Request Demo System password","introHtml":"","icon":10504,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"2","name":"Sales support","descriptionHtml":"","callToAction":"Sales support","introHtml":"<p>Use this option for sales enquiries.</p>","icon":10496,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"25","name":"Suggestion Box","descriptionHtml":"","callToAction":"Suggestion Box","introHtml":"<p>Feedback from our our users during these trying times of Social Isolation...</p>","icon":10491,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Use this option if you need technical support.</p>","icon":10472,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"23","name":"Webinar Session booking","descriptionHtml":"<p>Please enter your preferred session number in the Description field.</p>","callToAction":"Webinar Session booking","introHtml":"<p>Reserve a place in a training Webinar session</p>","icon":10458,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[4,24,3,20,42,21,19,18,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"84066f66-f613-3d47-9b5b-68a3aa00b5e3","appLinkName":"System Confluence","appLinkUrl":"https://linkedsuccess.atlassian.net/wiki","spaceKey":"UKB","spaceName":"uEducateUs KB","spaceUrl":"https://linkedsuccess.atlassian.net/wiki/spaces/UKB","isServer":false},"labels":[],"projectKey":"SDU","serviceDeskId":1,"kbLinkDomainURLs":["https://linkedsuccess.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWU5MDAzNS00ODc5LTQ1NzMtYWEyNi03YzRkNTNkYzEzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzQ5NjYsIm5iZiI6MTczMjE3Mzc2Nn0.OOv7UDpvD45fF2u_vL3qZgB2r7xYTeu1iVPn9Uya9tM","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"4ae90035-4879-4573-aa26-7c4d53dc13b3","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10011,"form":{"name":"Request a Demonstration","descriptionHtml":"","callToAction":"Request a Demonstration","intro":"<p>Request a demonstration of our school management system.</p>","instructions":"","icon":10467,"iconUrl":"https://linkedsuccess.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":1,"date":"2024-11-21T18:22:46+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWU5MDAzNS00ODc5LTQ1NzMtYWEyNi03YzRkNTNkYzEzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzQ5NjYsIm5iZiI6MTczMjE3Mzc2Nn0.OOv7UDpvD45fF2u_vL3qZgB2r7xYTeu1iVPn9Uya9tM","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"4ae90035-4879-4573-aa26-7c4d53dc13b3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=3&serviceDeskId=1&projectId=10011&xdm_e=https%3A%2F%2Flinkedsuccess.atlassian.net&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmNjhiNDIxZjRhNGIyNWE5ZjFiM2JjMWIwMDU4NTJiNzYzZThhMGRmYmI2ZDQ1NjExZTQ0NTI1ODU3OWYyZTA5IiwiaXNzIjoiMGNmMDQ0NzYtNWIyMC0zZmY2LTk5MjctYTVjNzg0OTY2MjYyIiwiY29udGV4dCI6e30sImV4cCI6MTczMjE3NDY2NiwiaWF0IjoxNzMyMTczNzY2fQ.myta2Tb507d_zjYIw3i62n1FxucdGueVOhQl65qscAw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjBjZjA0NDc2LTViMjAtM2ZmNi05OTI3LWE1Yzc4NDk2NjI2MiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9saW5rZWRzdWNjZXNzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2xpbmtlZHN1Y2Nlc3MuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0RVIiwiaWQiOiIxMDAxMSJ9fX0sImV4cCI6MTczMjE3NDY2NiwiaWF0IjoxNzMyMTczNzY2fQ.5coSQXdgAMkdrVzuM7QmR1KaYAYHm_PKaxdOnH374i8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://linkedsuccess.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://linkedsuccess.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SDU\\\",\\\"id\\\":\\\"10011\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SDU\\\",\\\"project.id\\\":\\\"10011\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://linkedsuccess.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}