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This Article article is for Administrators with the Manage Case Notes privilege |
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Grant or revoke the View Case Notes privilege to selected Administrators and teachers
Grant or revoke the Create Case Notes privilege to selected Administrators and teachers
Set subcategories to make additional fields available for a case note created under this a category.
View Case Notes
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Create categories and assign users to use them.
Click Manage Categories.
Click Create Category
Name the category
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