Push notification troubleshooting.

This guide is designed to provide you with additional information to troubleshoot push notifications on a Samsung Galaxy S8 or equivalent mobile phone

Not receiving any notifications

If you have installed the uEducateUs app and are not receiving any notifications at all, first check to ensure that they are enabled.

Settings

1. Navigate to your phone settings from your top drop menu or tap your settings icon.

Open

2. Tap Notifications to access your phones Notification settings.

Check to ensure you have the following settings enabled:

Open

3. Ensure that the uEducateUs application is also listed in your Most recent list. 
If not, change the criteria to Show All and confirm that the app notifications are indeed enabled.

Status Bar

4. Status bar settings apply to the number of notifications that will be listed when you view the status bar.

Checking the uEducateUs App settings.

5. Holding your finger on the uEducateUs App icon will give you access to the App info. 
Tap the App info icon to open App info for the uEducateUs app. 

6. Scroll down if necessary to locate Notifications and tap on it to open the uEducateUs App notification settings.

The following settings should be enabled.

Scenario 2: Not receiving notifications when the uEducateUs app is closed.

Battery Optimisations

There is also the possibility that the battery optimisation feature is not allowing any background applications from receiving push notifications. In this scenario, you only receive push notifications when you have the uEducateUs app open. To enable push notifications to be received irrespective of if the app is open or closed you need to make the following changes:

To disable battery optimisation feature for just the uEducateUs app, you need to complete the following process:

1. Open your phone settings from either the top pull down menu or via the setting icon. 

From the Settings menu, select Apps:

2. The Apps screen lists all the applications installed on your phone depending on the drop down filter criteria.  Tap the three vertical dots (vertical ellipsis) to open the menu to select Special access:

3. Access the Optimise battery usage settings listed in the Special access menu.  Update the search filter to show All and locate the uEducateUs app from the list.  You need to disable this feature for the uEducateUs app.

These settings apply to troubleshooting a Samsung Galaxy S8 or equivalent.  If you have a Samsung device that is on a different version or build, then the above options may or may not be available.

Notification Settings (All)

Current phone settings for a Samsung Galaxy S8: